Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition in which you received it. The item must also be in its original packaging, and you will need a receipt or other proof of purchase.

To request a return, contact us at alexis.brown16@ymail.com. Please do not send an item back before your return request has been approved.

If your return is approved, we will provide a prepaid return shipping label and instructions explaining where and how to send your package. Items returned without prior authorization will not be accepted.

You can contact us with any return questions at alexis.brown16@ymail.com.

Cancellations

Orders may be cancelled within 15 minutes after purchase, provided the order has not already been fulfilled. After an order enters the fulfillment process, we cannot guarantee that it can be cancelled.

Damages and Issues

Please inspect your order when it arrives. Contact us promptly if your item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

For health and hygiene reasons, opened or used skincare, cosmetics, and other personal-care products cannot be returned.

Unopened and unused beauty or personal-care products in their original packaging may be returned within the 30-day return period.

Gift cards cannot be returned or refunded.

Please contact us before requesting a return if you have questions about whether your item is eligible.

Exchanges

The quickest way to receive a different item is to return the item you currently have. After the return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at alexis.brown16@ymail.com